Refund Policy

Broken Ballerina Inc. / Broken Ballerina Foundation is committed to recognising and respecting the financial contributions people make to our cause. We recognise the importance of donations and want to ensure we implement appropriate principles of transparency and fairness in regard to the management of refunds.

We ask that you carefully consider the amount you wish to donate. Broken Ballerina Inc will consider all requests for refund to ensure that genuine errors are rectified as soon as possible, however, we are not obliged to provide refunds and the decision to do so will be at Broken Ballerina Inc’s discretion.

A refund may be granted if:

• An error is made by the donor in making an online donation.
• A recurring donation did not cancel correctly when requested
• An error is made by Broken Ballerina Inc. / Broken Ballerina Foundation or our financial institution

Refund requests must be made within 30 days of making the donation to be eligible for a refund.  The refund request should include the details of the initial transaction including the date, donation amount, donor’s name, tax invoice number or order number, and the nature of the error.

If a donation is refunded, the original tax receipt is no longer valid. If a donation amount is adjusted by Broken Ballerina Inc. / Broken Ballerina Foundation the original receipt issued will become invalid and a new receipt will be issued for the adjusted donation amount. 

Refunds will be returned using the original method of payment – if the donation has been made by credit card, the refund must be credited to the same credit card holder.

Requests for refund can be sent by email to  brokenballerina.inc@gmail.com