Refund Policy

Broken Ballerina Inc. / Broken Ballerina Foundation is committed to recognising and respecting the financial contributions people make to our cause. We recognise the importance of donations and want to ensure we implement appropriate principles of transparency and fairness in regard to the management of refunds.

We ask that you carefully consider the amount you wish to donate. Broken Ballerina Inc will consider all requests for refund to ensure that genuine errors are rectified as soon as possible, however, we are not obliged to provide refunds and the decision to do so will be at Broken Ballerina Inc’s discretion.

A refund may be granted if:

  • An error is made by the donor in making an online donation.
  • A recurring donation did not cancel correctly when requested
  • An error is made by Broken Ballerina Inc. / Broken Ballerina Foundation or our financial institution

Refund requests must be made within 30 days of making the donation to be eligible for a refund.  The refund request should include the details of the initial transaction including the date, donation amount, donor’s name, tax invoice number or order number, and the nature of the error.

If a donation is refunded, the original tax receipt is no longer valid. If a donation amount is adjusted by Broken Ballerina Inc. / Broken Ballerina Foundation the original receipt issued will become invalid and a new receipt will be issued for the adjusted donation amount. 

Refunds will be returned using the original method of payment – if the donation has been made by credit card, the refund must be credited to the same credit card holder.

Requests for refund can be sent by email to  brokenballerina.inc@gmail.com

Help us support survivors of Domestic Violence

Broken Ballerina Inc raises funds to provide assistance and support to survivors of domestic violence.

Being a non profit organisation we rely on grants, donations, fundraising events and sales of our merchandise to enable us to keep doing what we do for people suffering or escaping from domestic violence in Mackay and the Whitsundays.

Set up a regular 100% tax deductible donation with your bank, send us an email using the link below to tell us you have done this, and we will ensure you get a statement at tax time for your accountant.

Check out our Upcoming Events!

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Contact Us

Let’s Talk.

Let’s Connect.

Who can you contact for help?

QLD Police Domestic Violence Service.

CALL 000

Call 000 for emergencies or follow the link below to see the assistance the QLD police offer to help victims of domestic violence.

for non urgent matters contact Police Link 13 14 44


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